Shipping policy

📦 SHIPPING POLICY

Last Updated: October 12, 2026

This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from RutaLibre.


1. Order Processing

  • All orders are processed within 1 to 3 business days.

  • Orders are not processed or shipped on weekends or public holidays.

  • During periods of high demand, processing times may be slightly longer.


2. Shipping Times

The estimated delivery times are:

  • Domestic Shipping: 7 to 15 business days

  • International Shipping: 10 to 25 business days

These delivery times are estimates, not guarantees, and may be affected by external factors such as customs clearance, weather conditions, or carrier delays.


3. Shipping Costs

  • Shipping costs are calculated and clearly displayed before checkout.

  • Free shipping may be available during certain promotions.


4. Customs, Taxes, and Duties

  • RutaLibre is not responsible for any taxes, duties, or customs fees applicable in the destination country.

  • Any such charges, if applicable, are the sole responsibility of the customer.


5. Order Tracking

  • Once an order has shipped, the customer will receive a tracking number via email.

  • Tracking information may take 24 to 72 hours to become available.


6. Incorrect or Incomplete Shipping Address

  • Customers are responsible for providing an accurate and complete shipping address.

  • We are not responsible for lost or undelivered orders resulting from errors in the shipping address provided.

  • In these cases, refunds and replacement shipments are not guaranteed.


7. Delivery Delays

  • Delays caused by shipping carriers, customs authorities, or other external factors are not the responsibility of the store.

  • Cancellations or refunds will not be accepted for delays beyond our control.


8. Lost or Damaged Orders

  • If an order arrives damaged, the customer must contact us within 7 days of delivery and provide photographic evidence.

  • If a shipment is confirmed lost by the carrier, a replacement or partial or full refund will be considered, as appropriate.


9. Contact Information

For any shipping-related questions, please contact us at:

📧 Email: romobrandon255@gmail.com


10. Acceptance of This Policy

By making a purchase from RutaLibre, the customer fully agrees to and accepts this Shipping Policy.